Retailers use our EPOS system in all sorts of different ways. From large Retail Groups which operate shops all over the country to trusts which run museums, galleries, national parks and other attractions, Retail Manager is used for its full range of purposes, covering retail, loyalty schemes, gift cards, ticketing and more.
While some aspects of Retail Manager EPOS are unique - configuring systems to run the Gift Aid scheme, for example - generally speaking, most Retailers are looking for the same things everyone wants from a point of sale system. Reliability and performance are also high up on the list.
The purpose of running networked EPOS systems is to link multiple retail operations into a single, central platform, or integrate ticketing to your cafe and to your gift shop, is to deliver better control, greater visibility and higher efficiency. That can quickly unravel with system outages and component failures. A till system going down can cause inconvenience for your customers and lost sales. A network or software failure can spell huge trouble for your entire operation.
That is why no Retailer can afford to overlook the importance of service and maintenance contracts for their EPOS systems. As organisations go through processes of digital transformation, maintaining systems has become a cornerstone of operational continuity. Whether it’s online or on your premises, any kind of outage these days usually means a loss of revenue.
So, what should Retailers look for in their service and maintenance contracts? At Opus Retail Solutions Limited, we believe in these three pillars:
As EPOS solutions become increasingly sophisticated, their upkeep does require a certain amount of technical expertise. No organisation should be held to ransom for that, and especially those where operational costs eat into resources rather than profit margins. Our view at Opus is that if you have invested in our hardware, you have the right to have it running at optimum levels for as long as possible, without spending a fortune in after care costs. We customise service and maintenance contracts on a customer-by-customer basis and always aim to put together a preferential package that suits the needs of each Retailer.
System maintenance works best when problems are anticipated and resolved before they even become an issue. If a till develops a fault, then everything becomes about minimising damage - some downtime, some disruption to service is inevitable. Although, if you are proactive about your service and maintenance schedules and confirm regular service dates then you can at least in theory, keep all systems up and running close to 100% of the time.
Our 'Traffic Light' monitoring system allows users of Retail Manager the ability to detect and act on outages before they become a problem. The 'Traffic Light' system highlights missing or unprocessed sales data across all tills and locations giving the user the ability to quickly identify and resolve problems.
Inevitably, things do go wrong and faults can occur. What you want then is a rapid, professional response to solve the issue. If you take the example of a small retailer where most of the staff are likely to be staff with varying degrees of technical know-how, even a simple till fault could cause lots of disruption. What organisations want in that situation is the peace of mind that, whatever the issue, it will be resolved as a priority. That is why at Opus we make speed a central part of our service and maintenance, with instant helpline and dial in, if necessary, carried out by experienced knowledgeable IT Support Professionals.
For more information please contact us today.
Phone: 02890 355840