You as a retailer or shop owner need to be clued in to your customers wants and demands, your competitors know this and will be using every opportunity possible to snatch those customers loyal to you. So, how do you improve your retail experience?
1) Having too much stock can be a benefit as much as burden, but you want to get it moving ASAP! Even if it’s not proving popular at the moment there are plenty of ways to to encourage customers to buy whether this be promotions, discounts and special offers.
(Opus has ideal tools to help you manage stock, turnover, rates and much more. If you want a free consultation see the contact page or simply leave a message using the tab on the right.)
2) Everyone has to deal with difficult customers, it comes part and parcel of the whole process of retailing. “For every customer complaint there are 26 other unhappy customers who have remained silent” –Lee Resource. Therefore it’s imperative that you address concerns and try as best as possible to try and please all your customers. Here are some tips to help in dealing with them.
3) Like difficult customers all shops, in retail or otherwise will or may have to deal with theft or misconduct. The problem can be tackled directly many of which have already been discussed here. Another article that goes in to detail, particularly in the preventative technique of ‘hiring smarter’ in order to reduce these problems.
About Opus Retail Solutions
Opus Retail Solutions specialise in providing Retail, Wholesale, & Integrated e-Commerce Solutions through its Software suite Opus Retail Manager. The entire EPOS operation is managed from Opus’s Headquarters in Belfast, Northern Ireland, along with regional development and support offices in the UK. Opus has been developing software for over 30 years and was one of the first Windows based EPOS systems in 1997. Opus Retail Manager is hardware independent and we offer hardware depending on client requirements, policy or budget.
The key to Opus’s success lies with its ongoing investment in Research and Development and Training to keep our Software products and services and staff world class. Services range from specifying client requirements to providing custom modifications, system implementation, training with a special emphasis on after-sales support so our customers can get the most from their system. The Company invests c £100k pa in R&D to ensure it’s software remains world-class.
The entire Opus operation is managed from Opus’s Headquarters in Belfast, Northern Ireland, along with regional development and support offices in the UK and Russia. Opus has partners all over the world and currently ships the software in five languages. Please contact us if you would like to discuss a partnership.
Although our Retail Manager Software and services procedures have evolved over the years from DOS through Windows enabling us to stay ahead of the curve, our core objective is still to provide innovative, best in breed, easy to use and robust EPoS solutions, no matter what the industry, the size or the individual need.